The People behind our Service System
Coway Technician (CT)
- After Service (A/S)
Coway Lady (Cody)
- Periodical sanitation service & product maintenance
Service Technician (ST)
- Changing filters according to each filter life-span
- Concern about customers needs & satisfaction
Who is Coway Technician (CT) / Coway Lady (Cody) / Service Technician (ST)
Product Inspector, based on technical skill
- CODY & ST provides 'Before Service' which is periodical filter changing and maintenance with well-trained technical skill.
Interactive Reporter, between customer and company
- After CODY checks customer satisfaction and collects customer's opinion and needs about provided service, CODY reports the information to the company.
- CODY communicates face-to-face with customers, providing the information from the company.
Service Specialist, creating ideas about service
- Based on experience with customer, CODY creates and proposes better ways to provide service to customer.