Services

integrated-services

The People behind our Service System

Coway Technician (CT)

  • Installation
  • After Service (A/S)

Coway Lady (Cody)

  • Periodical sanitation service & product maintenance

Service Technician (ST)

  • Changing filters according to each filter life-span
  • Concern about customers needs & satisfaction

Who is Coway Technician (CT) / Coway Lady (Cody) / Service Technician (ST)

Product Inspector, based on technical skill

  • CODY & ST provides 'Before Service' which is periodical filter changing and maintenance with well-trained technical skill.

Interactive Reporter, between customer and company

  • After CODY checks customer satisfaction and collects customer's opinion and needs about provided service, CODY reports the information to the company.
  • CODY communicates face-to-face with customers, providing the information from the company.

Service Specialist, creating ideas about service

  • Based on experience with customer, CODY creates and proposes better ways to provide service to customer.